Privacy Policy

Basic Policy

REMOC and its affiliates (hereafter referred to as “the Company”) deeply recognize the corporate social responsibility of handling personally identifiable information (such as name, address, phone number, email address, gender, and date of birth; hereinafter referred to as “personal information”) appropriately and pledge to protect and respect customers’ personal information based on the following items.[cite: 1]

1. Acquisition of Personal Information

The Company acquires personal information by lawful and fair means within the necessary scope of its business.[cite: 1]

2. Purpose of Use of Personal Information

The Company will use the acquired personal information within the following purposes:[cite: 1]

To provide, introduce, and notify products and services handled by the Company[cite: 1]
To conduct market research and analysis aimed at product development and service improvement[cite: 1]
To respond to customer inquiries, consultations, and after-sales service[cite: 1]
To fulfill obligations and exercise rights based on contracts or laws, and to handle related matters[cite: 1]
To ensure the smooth execution of recruitment management, employee employment management, shareholder management, and other operations[cite: 1]

3. Provision of Personal Information to Third Parties

The Company will not disclose, entrust, or provide personal information to third parties except in the following cases:[cite: 1]

With prior consent from the customer[cite: 1]
As stipulated by law[cite: 1]
When necessary to protect human life, body, or property, and obtaining customer consent is difficult[cite: 1]
When particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain customer consent[cite: 1]
When necessary to cooperate with national or local government authorities or their delegates in executing tasks as stipulated by law, and obtaining customer consent may hinder the performance of such tasks[cite: 1]
When providing necessary information to business subcontractors (limited to cases where a prior contract prohibits the use of personal information for purposes other than the subcontracted business or services)[cite: 1]

4. Security Management of Personal Information

The Company maintains personal information accurately and up-to-date and implements appropriate security measures to prevent unauthorized access, loss, destruction, alteration, and leakage of personal information.[cite: 1]

5. Shared Use within the Group

For the purpose of executing management tasks and providing product and service information to customers, the Company may share personal information with affiliated companies as follows:[cite: 1]

(1) Items of personal information: Information such as names, addresses, phone numbers, email addresses, gender, dates of birth, and other transaction information as provided in application forms held by the Company and affiliated companies.[cite: 1]

(2) Person in Charge of Personal Information Management: REMOC inc.[cite: 1]

6. Inquiries about Personal Information

When the Company receives requests from customers to verify or correct personal information, it will promptly respond within a reasonable scope after verifying the identity of the requester.[cite: 1]

7. Efforts for the Protection of Personal Information

The Company will educate and raise awareness among employees to implement the basic policy of personal information protection and will appoint a management person responsible for proper handling of personal information in each department dealing with personal information.[cite: 1]

8. Compliance with Laws Related to Personal Information

The Company will comply with laws and internal regulations concerning personal information protection, continuously review and improve the content of this policy.[cite: 1]